At Ultrasonic Shock Wave Therapy Massager, we are pleased to offer FREE standard shipping on all orders.
Frequently Asked Questions
Can I track my order?
Yes! Once your order has been dispatched, you will receive a confirmation email containing your tracking number and link. Please allow up to 48 hours for the tracking link to update with live details.
Will I have to pay import duties and taxes?
Depending on your delivery destination, your order may be subject to local import duties and taxes. These charges are determined by your local customs authority and are the customer’s responsibility. For specific details, please contact your local customs office.
What happens if my package is lost, damaged, or stolen?
Every item is thoroughly inspected before leaving our warehouse. While we cannot be held responsible for carrier delays, damage during transit, stolen packages, or customer address errors, we are always here to help you navigate the process.
If your item arrives damaged or goes missing:
- Contact the shipping carrier directly to file a claim using your tracking number.
- Reach out to our team at [email protected]—we’ll happily assist you with the documentation or carrier inquiries!
Need Help?
Have questions about your order? Send us an email at [email protected] and our support team will get back to you shortly.