At Ultrasonic Shock Wave Therapy Massager, we want to ensure a smooth and transparent experience for our customers. Please read our policy below regarding returns, cancellations, and refunds.
1. Return Policy
- 60-Day Window: Our return policy is valid for 60 days from the date you receive your item. If 60 days have passed, we unfortunately cannot offer a refund or exchange.
- Eligible Returns: To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Returns are generally accepted only for items with proven functional defects.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Special consideration may be granted in exceptional circumstances at our discretion, provided valid proof of purchase is supplied.
2. Non-Returnable & Exempt Items
For safety, hygiene, and logistical reasons, the following items cannot be returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate, sanitary, or personal care goods
- Perishable items (e.g., food, flowers, magazines)
- Hazardous materials or flammable liquids/gases
3. Cancellations
- 60-Minute Limit: Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- Because we process orders rapidly, cancellations are strictly time-sensitive. If you need to cancel, please email us immediately at [email protected].
4. Refund Process
- Inspection & Notification: Once your returned item is received and inspected, we will email you to confirm receipt and inform you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
- Note on Final Payouts: Final refunds are processed only after we receive the returned item and verify that all policy conditions have been met.
5. Late or Missing Refunds
If you haven’t received an approved refund yet:
- Check your bank account again.
- Contact your credit card company (it may take time before the refund officially posts).
- Contact your bank to check on pending processing times.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same product, please email us at [email protected].
7. Shipping Costs & Guidelines
- Return Shipping Fees: You are responsible for paying your own shipping costs for returning an item. Shipping fees are non-refundable. If you receive a refund, original shipping costs will be deducted from the total.
- Transit Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
For any questions regarding returns, refunds, or cancellations, reach out to our customer support team:
- Email: [email protected]